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FAQ

Frequently asked questions and answers

Our products are 100% safe because we have a certified quality management system by the ISO 9001: 2008 standard and the HACCP system, and our products have passed a series of tests in terms of product quality and purity.

By the consumer’s rights, you can return the product to us intact within 14 days (the packaging cannot be opened because the security is broken upon opening).

Our supplements are produced in the European Union in a production plant with a very high production standard that complies with all European standards.

The refund will be made in the same form of payment as the purchase was made within 14 days of registering the shipment in our warehouse.

Our products can be ordered in our online store, on Amazon, eBay and in selected pharmacies and points with dietary supplements.

Our products are shipped within 24 hours of placing the order, and if you purchase in our online store by 12:00, your products will be shipped the same day.

We make every effort to ensure that the package is delivered as soon as possible, but we do not influence courier companies’ work. Usually, parcels are delivered within 24-48 hours from dispatch.

Shipping is free for orders over £25

Yes, after placing the order and sending the package, you will receive a tracking number to see where your package is.

In our store, you can pay using PayU, PayPal, Stripe and traditional bank transfer.

Yes, every operation in our store is encrypted and safe.

Of course, we send our packages throughout the European Union and, at the customer’s request, all over the world (in the case of shipment to a country outside the European Union, please contact us)

If you have not found the answer to your question here, please contact us via the contact form or leave a message in the chat.

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