Delivery & Returns
On this page, you'll find comprehensive information about our delivery options, costs, and estimated delivery times, as well as our straightforward return policy. We aim to provide a hassle-free shopping experience, ensuring you receive your products quickly and can return them easily if necessary. For any further assistance, our contact details are also provided.
Order Fulfillment Procedure
The entire order fulfillment process is carefully planned and monitored to ensure the highest quality of service and customer satisfaction. With a transparent procedure and the ability to track their shipment, our customers can feel confident that their orders are in good hands.
Order Confirmation
Upon placing an order, the customer will immediately receive an automatic confirmation email. This confirmation will include the order details.
Packaging and Labeling
Each order is meticulously packed to prevent any damage during transit. We include the invoice and any other required documents with the shipment.
Order Verification
Our team will verify the order to check the availability of the products in our inventory. If all items are available, we proceed to the next steps.
Order Shipment
The completed order is handed over to our partnered courier service. The customer receives an email with a tracking number, allowing them to monitor the shipment status.
Order Preparation
Once the order is verified, we begin assembling the order. Our team ensures that all products are carefully selected and secured for shipment.
Order Delivery
The courier service delivers the package to the address specified by the customer. Delivery time depends on the chosen shipping method and the customer's location.
Order Fulfillment Procedure
The entire order fulfillment process is carefully planned and monitored to ensure the highest quality of service and customer satisfaction. With a transparent procedure and the ability to track their shipment, our customers can feel confident that their orders are in good hands.
Order Confirmation
Upon placing an order, the customer will immediately receive an automatic confirmation email. This confirmation will include the order details.
Order Verification
Our team will verify the order to check the availability of the products in our inventory. If all items are available, we proceed to the next steps.
Order Preparation
Once the order is verified, we begin assembling the order. Our team ensures that all products are carefully selected and secured for shipment.
Packaging and Labeling
Each order is meticulously packed to prevent any damage during transit. We include the invoice and any other required documents with the shipment.
Order Shipment
The completed order is handed over to our partnered courier service. The customer receives an email with a tracking number, allowing them to monitor the shipment status.
Order Delivery
The courier service delivers the package to the address specified by the customer. Delivery time depends on the chosen shipping method and the customer's location.
Delivery Time, Cost & Tracking
At Labosal, we strive to ensure that your orders are delivered quickly and securely. We offer various delivery options to meet your needs, all handled by our trusted courier partner, Royal Mail.
| Shipping method | Estimated delivery time | Shipping cost |
|---|---|---|
| Royal Mail (Tracked 48) orders over £25 | 2 - 3 working days | Free |
| Royal Mail (Tracked 48) | 2 - 3 working days | £3.99 |
| Royal Mail (Tracked 24) | Next business day | £4.99 |
| Royal Mail (Special Delivery by 1pm) | Next day by 1pm | £9.99 |
*Delivery time is estimated, we make every effort to ensure that your parcel reaches you on time, but sometimes delivery may be delayed for reasons beyond our control.
Orders placed before 12:00 will be shipped the same day. Orders placed after 12:00 will be shipped the next business day.
Track Your order
After placing your order, you can check the status of your order at any time on our "Track Your Order" website or by clicking the link below.
Track Your shipment
After sending your order, you can check the status of your order at any time on the website of our partner "Track Your Shipment" or by clicking the link below.
Returns Procedure
We aim to provide the best possible shopping experience for our customers. If you are not completely satisfied with your purchase, our return policy allows you to return products under certain conditions. Please read the following guidelines carefully.
1. Eligibility for Return
Return Time
Products must be returned within 14 days from the date of delivery.
Product Condition
Items must be unused, unopened, and in their original packaging.
2. Initiating a Return
Contact Customer Service
Reach out to our customer service team via email or phone to request a return authorization. Provide your order number and the reason for the return.
Receive Return Instructions
Our team will provide you with detailed return instructions, including the return address and any necessary documentation.
Pack the Items
Securely pack the items in their original packaging along with the return authorization and any other required documentation.
3. Shipping a Return
Shipping Cost
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged product).
Shipping Service
We recommend using a trackable shipping method to ensure the safe arrival of the returned items.
4. Processing a Returns
Return Check
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return.
Refund
Approved returns will be processed, and a refund will be issued to the original method of payment within 14 business days.
Damaged or Defective Products
Contact Us
If you have more questions about shipping or returns, please do not hesitate to contact us. To contact us, use the form below or send us a message on WhatsApp.
You can also find more questions and answers in the "FAQ - Frequently Asked Questions" section
